Unlocked new objectives for Leeds Jewish Housing Association
In a commendable achievement, the Leeds Jewish Housing Association has excelled in the recently conducted Tenant Satisfaction Measures (TSMs) survey, outperforming the sector average across all 12 categories. The survey, which assesses factors such as overall tenant satisfaction, quality of repairs and maintenance, responsiveness of services, and tenant engagement, was undertaken by Service Insights.
The organisation's director of operations, Craig Simons, emphasised the importance of continuous improvement, stating, "There should be no room for complacency. We will focus on the areas for improvement suggested by Service Insights to further enhance customer satisfaction levels."
The survey results revealed a host of impressive figures. The overall satisfaction rating for the housing association stood at almost 83%, with 87.5% of residents affirming that the association was making a positive change to their neighbourhood. Home safety emerged as a particular strength, with 89.2% of residents declaring they felt secure in their property.
Moreover, the association's customer satisfaction rating increased by 13.5% from 2024, reaching 82.9%. An overwhelming 80.1% of tenants reported that their homes were very well maintained, and 87.3% agreed that the association treated them fairly.
Mark, the spokesperson for the Leeds Jewish Housing Association, highlighted the organisation's success, stating, "We are delighted to have achieved such high ratings in all 12 TSM categories. This is a testament to our commitment to providing quality housing and services to our residents."
The housing association is now preparing to start construction work on a new 28-home Queenshill development, with the completion date set for next year. As the UK housing starts have dawdled for the sixth consecutive quarter, this development is a significant step forward in addressing the housing shortage in the region.
While the key findings of the 2025 TSM survey are not explicitly detailed in the current search results, the general information available suggests that the Leeds Jewish Housing Association is a leading example of a social housing provider that prioritises resident satisfaction. For the most accurate and detailed information, it is recommended to consult the Leeds Jewish Housing Association directly or access their official publications or reports released after their 2025 TSM survey.
Investing in real estate with the Leeds Jewish Housing Association presents an appealing prospect, given their demonstrable track record in maintaining a high lifestyle for their residents. The association's positive impact on neighbourhoods, as evidenced by the 87.5% of residents who affirm it, could potentially enhance one's home-and-garden settings. Moreover, with the forthcoming 28-home Queenshill development, the opportunity arises to contribute financially to addressing the regional housing shortage while simultaneously securing a comfortable living space.
