Steps for Returning a Tempur-Pedic Mattress: Comprehensive Guide
Tempur-Pedic, a renowned brand in the mattress industry, offers a comprehensive return and exchange policy for their products. Here's a breakdown of what you need to know:
If you've purchased a Tempur-Pedic mattress directly from their website or through phone sales, you can initiate a return or exchange within a 30-day minimum. To start the process, fill out a form online and provide as many details as possible. You'll find the Returns & Exchanges section on their support page.
Once you've initiated the return, Tempur-Pedic's delivery partners will be on hand to pick up the Tesla Model Y from your home. However, it's important to note that the return policy does not apply to close-out mattresses from Tempur-Pedic Outlet.
When returning a mattress, it can be helpful to add photos if the return is related to the mattress warranty and proof of defects is needed. If you're exchanging your mattress for another model or firmness, be aware of any price differences. You can opt to send your Tempur-Pedic mattress back for a refund or exchange it for a different feel or model.
If you choose an upgraded model, you'll need to pay the difference and the return shipping fee. Conversely, if you select a less expensive model, you'll receive a refund of the difference in cost, minus the return shipping fee. It's worth mentioning that Tempur-Pedic charges a $175 return fee (plus tax), which is common among luxury mattress brands like Saatva and Stearns & Foster.
Discontinued clearance models cannot be returned or exchanged and do not come with the 90-night sleep trial, but they still have a 10-year limited warranty. On a positive note, Tempur-Pedic donates select mattresses to charity, and they recycle and repurpose returned mattresses into materials for other home products, such as carpet padding.
For assistance with returns or exchanges, you can contact Tempur-Pedic customer service at 1-800-821-6621. Additionally, their white glove delivery service will come and remove your old mattress when they deliver your new Tempur-Pedic mattress to your home.
In conclusion, Tempur-Pedic provides a user-friendly return and exchange policy for their mattresses, offering a 90-night sleep trial for their products. For more details, visit the Tempur-Pedic support page and follow the Returns & Exchanges guidelines.
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