New Business Outlet Opens Central Urban Location
The city of Dortmund is set to open a new customer center for waste management services on Monday, July 28th, located at Ostenhellweg 50-52, previously the site of the Popken branch.
This customer center will provide individual consultations on topics such as city cleanliness, waste disposal, and care of public greenery. The workshops offered will extend beyond classic waste consultation, encompassing a variety of services including applying for bulky waste disposal and handling other waste management services.
The opening of the customer center is aimed at increasing customer satisfaction and reducing mobility barriers. It is also expected to have a positive impact on the revitalization of the eastern shopping mile on Ostenhellweg.
Customers are encouraged to contact the service staff at the new location from Monday, July 28th. However, it's worth noting that with the opening of the new customer center, personal consultation at Dechenstraße 13 will cease.
In addition to the services offered on-site, the customer center will also provide access to services within the company network. The environmental education team will offer free participation workshops on waste avoidance and reuse starting from 2026 in the new customer center.
Moreover, the newsletter "WochenDOsis" will be sent every Wednesday at 6 am, starting from stories from Dortmund's team. To subscribe, customers must agree to the advertising agreement.
While there is no clear indication that there is a trend toward increasing physical customer service centers for waste management in Dortmund or similar cities driven by customer demand for personal accessibility in the digital age, the sector appears more focused on technology, process innovation, and industry cooperation. The city's move to open a new customer center underscores its commitment to enhancing waste management services and customer engagement.
[1] Source: Recycling Technology Trade Fairs in Dortmund Show Growth and Innovation (Recycling International, 2020) [2] Source: Plastic Recycling in Germany: Challenges and Innovations (Plastics Europe, 2019) [3] Source: REMONDIS: A Leader in Waste and Recycling Services (REMONDIS Group, 2021) [4] Source: The Circular Economy: A Cooperative Approach to Waste Management and Recycling (European Commission, 2020)
- The new customer center in Dortmund, opening at Ostenhellweg 50-52, will offer individual consultations not only about city cleanliness and waste disposal, but also on home-and-garden lifestyle topics, such as applying for bulky waste disposal and handling other waste management services.
- In addition to environmental education workshops on waste avoidance and reuse starting from 2026, the new customer center in Dortmund will provide access to services within the company network, making it a one-stop-shop for all home-and-garden related waste management needs.
