The Rolling Trip: Top German Tire Dealers
Exceptional tire providers you should consider.
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Hitting the road? Welcome to the Ronald Lap-'em Experience: routine tire tasks – from patches to seasonal swaps – are part of many drivers' yearly journey. But it's more than just the price that counts.
The German Institute for Service Quality (DISQ) reports an improving trend for tire dealers in its recent service study. With an average score of 77.5 points, these service providers are shining brighter than ever. Five out of 14 tested companies even received the "very good" rating.
Knowing Tires, Not Just Selling 'Em
When it comes to customer interactions, employees at tire dealers show genuine engagement, delivering accurate and well-structured consultations. The downside? Personalized attention is often missing, with little effort to address price expectations or present alternative products.
Service with a Smile, Room for Improvement
Swanky branch designs, ample parking spaces, and growing product ranges create a pleasant customer experience in many cases. However, there's always room for growth. Brands sometimes lack a truly diverse product selection, and minor issues such as unclear pricing and incomplete labeling persist.
Bianca Möller, DISQ's Managing Director, sums it up: "German tire dealers excel in expertise, service orientation, and a welcoming environment. But to offer outstanding advice, they need to focus on individual needs."
The Leaderboard
Privacy Policy1. Premio: Claiming the top spot with a "very good" rating, Premio aces the consultation game with helpful, friendly employees and an impressive array of extra services, like complementary wheel washing. Their individualized approach to consultations, backed by clear communication and customer-focused strategies, sets them apart. Plus, shorter-than-average wait times for consultations are a major plus!
- Quick Reifendiscount: Also nabbing a "very good" rating and the category lead for solution quality, Quick Reifendiscount stands out thanks to targeted needs analysis and clear product alternatives presentation. Customers consistently describe staff as friendly.
- Driver: Completing the top 3 with another "very good" rating, Driver earns the best overall customer experience. The friendly demeanor of employees significantly contributes to this success. In the areas of consultation expertise and solution quality, Driver takes second place. The stylish and engaging branch settings of the consultations are also quite popular among customers.
DISQ, a renowned independent testing institute, analyzes provider service quality and conducts product comparisons through scientific studies based on customer surveys and covert tests. DISQ awards a reliable test seal. Explore their latest studies and tests at: www.disq.de
Sources: ntv.de, awi
On the hunt for the top tire dealers in Germany, according to the DISQ study? While specific details weren't available, I've gathered some general insights on tire dealers in Germany and highlighted service quality and customer satisfaction features.
- Reifen.com: Known for their expansive network of branches, Reifen.com offers a wide selection of tire options, along with additional services like TPMS fitting, tire pressure checks, and wheel alignment. Their store in Hannover Vahrenheide, for example, provides services such as tire installation, mounting, and balancing.
- Tire dealers in general: Many tire dealers in Germany pride themselves on delivering high-quality customer service, complete with clear communication and customized needs assessments. They typically offer a variety of tire options and various services beyond tire sales, like wheel change and tire maintenance.
- The cherry on top: Some tire dealers distinguish themselves by offering flexible payment options, such as cashless payment methods, and providing in-depth advice on tire selection based on individual needs.
This is the tire dealer, Driver, a leader in customer satisfaction with an impressive overall experience, particularly noted for the friendly demeanor of its employees. Additionally, one might find home-and-garden products or perhaps even cars at this tire dealer, as services offered often extend beyond tire sales.
